Preamble & Objective
Friendly Loans For You is committed to delivering prompt, courteous, and unbiased customer grievance redressal. We maintain a documented three-level escalation process to ensure any dispute regarding underwriting, disbursement, or eNACH auto-debits is resolved within prescribed timelines.
Level 1: Application Processing & Operations Desk
Turnaround: 24 - 48 HoursFor queries related to application progress, KYC upload errors, or disbursement updates, contact our designated desk:
Designated Officer: Suhas V (Application Processing)
Telephone / WhatsApp: +91 91004 47454
Email: support@friendlyloansforyou.com
Working Hours: Monday through Saturday (09:00 AM to 07:00 PM IST)
Level 2: Nodal Grievance Redressal Officer (GRO)
Turnaround: Within 7 Working DaysIf your issue is not resolved within 48 hours at Level 1, or if you are dissatisfied with the resolution, you may escalate to the Nodal Grievance Officer:
Grievance Officer: Principal Officer - Compliance Desk
Escalation Email: grievance@friendlyloansforyou.com
Registered Address: Friendly Loans For You Credit Operations, India
Level 3: Escalation to the RBI Ombudsman
Statutory EscalationIf the grievance is not redressed within a period of 30 days from receipt, or if you remain dissatisfied with the decision, you may lodge a complaint directly with the Reserve Bank of India Integrated Ombudsman Scheme (RB-IOS):
RBI Complaint Management System: https://cms.rbi.org.in
Toll-Free Helpline: 14448 (9:30 AM to 5:15 PM)